Newlyn Fish Market - boats due to land.

Monday, 9 February 2015

Did the MMO satisfy you?

This year's Customer Satisfaction Survey has just been released by the MMO. While it may come as something of a surprise to learn that less than 10 of respondent's to last years survey came from fishermen - it must be remembered that their work covers a huge range of marine related issues - so here is a chance to make sure that anyone in the industry - but especially catchers and processors - take this opportunity to respond in the appropriate manner by completing the survey.

The invitation reads thus:

Dear Sir/Madam,

We would like to invite you to take part in our fifth annual customer and stakeholder satisfaction survey as part of our work to provide an exceptional service. Your input will help us improve the service we provide and we would greatly appreciate your help. We estimate that it will take you about 5 minutes to complete the survey.

This year we have added some optional questions to try and find out a little more about you, to help us better target the improvements we make as a result of the survey. You may find it interesting to look at some of the improvements we have already made based on the valuable feedback you provided in last years’ survey.

To complete the survey click on the following link or cut and paste it into your browser 

We would appreciate your response by 8 March 2015. 

All responses will be confidential.

Due to the anonymous nature of the survey we will be unable to respond to any specific enquiries made through the survey. However, if you have any queries please email them to

If you would prefer not to receive invitations for any future MMO surveys please reply to this email and put the word ‘remove’ in the subject line.

Thank you for your co-operation,

John Gargett
Customer Manager
Her Majesty’s Government – Marine Management Organisation
Lancaster House, Hampshire Court,
Newcastle upon Tyne NE4 7YH.